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NEW Tel: 909-923-0988
NEW Fax: 909-923-0188

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3100 E Cedar St.
Suite 25,
Ontario, CA 91761


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Warranty and RMA ...
General Information About Warranty and RMA

You have purchased a LYD CCTV security system or camera for the protection and security it provides your property, your family, and your employees. This security depends on having a fully-operational business or home security surveillance system.

12-month Warranty

All LYD products are sold with a conditional 12-month warranty from date of purchase, which provides free repair service for hardware. A free exchange service is provided within one month for any product with manufacturing defects. See our full warranty policy.


If your LYD product package is missing parts, or if you need to return a product to LYD for repair or exchange, you will need to obtain a Return Merchandise Authorization (RMA) prior to sending the product back to us.  Complete and submit the RMA form ( please save RMA form on your desktop and email this form to us after it is filled.)

We will review your request and respond within one business day to the email address that you provide on the form.  Our response will include instructions on how to return the product to us, and also a unique RMA number that is used to track your returned product. No returns are accepted unless accompanied by a RMA number that has been previously supplied.

If you have questions on a RMA you have previously submitted, you may telephone LYD customer support department by phone at 626-962-8158 or by email to . Please provide your RMA number in the phone call or email.

Frequently Asked Questions

You may have questions about your LYD product.  You can find the answers to many of your questions by reading the information in the FAQs (Frequently Asked Questions) tab  on the web site product model page.  Type in your model number on the search box at the top of this page to be directed to the product model page.

Technical Support

If you have questions regarding the installation or use of our products, or experience any problems, please contact us at and a member of the technical support team will contact you.  You may also telephone Technical Support at 626-962-8158 between 9:30 a.m. and 4:30p.m. Monday thru Friday Pacific time or email them at .  Please provide the product model number in the phone call or email.

Free Software Upgrades

Many LYD CCTV products include both hardware and software. Free software upgrades are provided for the life of your LYD product. You can check the Software Downloads tab on the product model page of the LYD web site to see if there are updates for your product.  Type in your model number on the search box at the top of this page to be directed to the product model page.

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