WARRANTY POLICY

CLAIMS

Claims for the loss or for visible or hidden damage in shipment are the responsibility of

the customer and must be made to the freight carrier immediately. You must ask for a

prompt and thorough inspection by the carrier to insure that claims are approved. We will

provide any assistance required in claim processing. CLAIMS FOR SHORTAGES

MUST BE MADE TO US WITHIN FIVE (5) WORKING DAYS OF RECEIPT OF

SHIPMENT.

BACK ORDERS

All orders for items not in stock will be back ordered. Your sales representative will be

able to keep you apprised of the status of your merchandise. We do not contact the

customer prior to shipment; therefore your sales representative must be informed if your

requirements change.

WARRANTY

Warranties on products is valid for one year, not specified at the time of sale and on the

invoice. We assume no liability for incidental, Indirect, or consequential damages for

loses resulting from the use of our products or any breach of warranty. Merchandise that

has been replaced during the warranty period does not extend the warranty period past the

original period. If a product fails outside of the warranty period, contact our Technical

Service department for Information on repair procedures and cost. Any product sent in

for repair will be thoroughly tested prior to repair. All shipping charges for equipment to

and from us are the responsibility of the customer.

REFUND AND EXCHANGE POLICIES

Items believed to be in non-working condition when received are classified as DOA

(dead on arrival). This item covers defective items, incompatible items and items returned

for exchange. DOA products must be returned within 30 days of the date shipped to

obtain credit, refund or exchange. After 30 days we will, at our sole discretion, repair or

replace items in warranty with identical, new or functionally equivalent refurbished

product. No products will be given outside of the DOA period. Shipping charges are not

refundable.

IMPORTANT: THE DOA POLICY DOES NOT COVER THE PHYSICAL VISIBLE

OR HIDDEN DAMAGE INCURRED IN TRANSIT. ALL DAMAGE CLAIMS MUST

BE HANDLED DIRECTLY WITH THE DELIVERING CARRIER.

RMA RETURNS

Please call the customer service first, before returning any item. Many problems and

compatibility issues can be resolved with a phone call. Any items returned to us must be

accompanied by a Return Merchandise Authorization (RMA) number from our RMA

department. The RMA department is open from 8:30am to 5pm PST. Items returned

under an RMA must be shipped prepaid with the original box and packing material. Kits

must be returned in their entirely. No partial returns will be accepted. The RMA number

must be clearly marked on the outside of the box and a copy of the original invoice and

description of the problem must be enclosed. RMA material must be received within 30

days of the date of the RMA was issued. Improperly packed items will be returned and

the warranty will be void. Replacement material cannot be shipped until the returned

material has been received and tested. Freight, shipping and custom charges are not

refundable. Software with broken seals and optical media are not returnable.

RMA TURNAROUND

We reserve the right to test returned products and determine their status. Most RMA’s are

replaced within 3 working days of receipt. RMA’s are returned via the same shipping

method received at our expense. If other shipping services are desired, the customer will

be responsible for any additional shipping charges. Our technicians will do their best to

help in the unlikely event of an RMA.

RETURN MERCHANDISE PROCEDURES

RMA NUMBER REQUIRED FOR ANY RETURN MERCHANDISE

Before returning any product, you MUST obtain a return merchandise number. When

calling, please have the following ready:

Your company name

Our invoice and/or sales order number

Date of purchase

Part number in question

Serial number for item

Summary of the problem

ONCE THE INFORMATION IS VERIFIED AND APPROVED AND YOU RECEIVE

RMA #, DO THE FOLLOWING:

A. Return the product PROMPTLY; RMA #s are valid for only 15days.

B. RMA numbers must be displayed on the shipping label. DO NOT WRITE

ON THE ORIGINAL BOX

C. Returned goods must be shipped freight pre-paid in their original box with

all of the packing material, cables and cords included. A charge will be

applied for missing or used items. Products not returned in the ORIGINAL

PACKING MAY BE REFUSED.

D. Any equipment returned without an RMA number will be refused.

CANCELLATIONS

All order cancellations must be received prior to shipment by us. Merchandise refused

will be subject to a minimum of 15% restocking fee. The customer is responsible for

shipping charges both ways. Credit for refused merchandise will be issued to your

account and can be applied only to future purchases. Credit must be used within six

months.

RETURN FOR CREDIT CONTACT YOUR SALES REPRESENTATIVE

All returned products must be in salable condition, which mean they must be undamaged,

unmarked, complete and in the original packing. If good do not meet our resale standard,

we will return them to you. Equipment must not be over 15 days old based on your

invoice date. A minimum 15% charge will be applied to any returned product which is

not the result of a shipping error. Defective merchandise or DOA return after 15 days will

be credited at the lower of the invoice price or current market price. Credit memos for use

against future purchases will be issued for all authorized returns. No refund checks issued

after 15 days from the invoiced date. Credits must be used within six months.

IMPORTANT- PLEASE NOTE

We shall not be liable under any circumstances for any special, consequential, incidental

or exemplary damages, including, but not limited to damages for lost profit, loss of use,

lost data or any damages or sums paid by the purchaser to third parties, even if we have

been advised of the possibility of such damages. The foregoing limitation of liability shall

apply whether any claim is based on principles of contract, warranty, negligence, or other

sort of breach of any statutory duty, principals of indemnity, or contributions to the

failure of any limited or exclusive remedy to achieve its essential purposed otherwise.

LATE CHARGES & LEGAL FEES

Any invoice not paid on or before the due date shall bear interest and late fees at a rare of

1.5 percent per month. In the event that any invoices is not paid when due, seller shall be

entitled to recover all reasonable attorney’s fees and coast associated with collection of

the past due amount including, but limited to, cost and fees incurred for consultation,

collection, mediation, arbitration or litigation. Purchaser further agrees that any collection

action, required as a result of purchaser’s failure to pay conclusively establishes seller’s

right to an attachment pursuant to C.C.P. 485.220 and C.C.P. 483.010.